The short version. SuperMoo has no account, so there is nothing to log into and nothing for us to look up. Your mooves, streaks, goals and settings are stored on your device and nowhere else. Deleting the app deletes them. The only thing that leaves your device is a purchase record, and we can remove that for you on request.
Everything on your device
Your move history, streaks, levels, goals, hearted mooves, reminder schedule and every setting live in the app on your own phone, tablet or computer. We never receive any of it and we have no copy of it.
To delete all of it, uninstall SuperMoo. There is no second step. On iPhone and iPad, press and hold the app icon, then Remove App, then Delete App. On Android, press and hold the icon and choose Uninstall. On Mac, drag SuperMoo from Applications to the Bin. In Chrome, go to the extensions page, find SuperMoo and choose Remove.
Reinstalling later gives you a fresh start rather than your old history back, because we were never holding it.
Moves written to Apple Health
If you turned on Apple Health, SuperMoo writes completed mooves into your own Health store as Exercise Minutes. That data belongs to you and sits inside Apple Health, not with us. SuperMoo can only write to it and can never read it back.
To remove it, open the Health app, go to Browse, then Activity, then Exercise Minutes, then Show All Data, and delete the entries you want. You can also revoke access entirely in Settings, then Health, then Data Access and Devices, then SuperMoo.
Your purchase record
If you bought premium, a purchase receipt and a randomly generated identifier are held by RevenueCat, the payments provider that verifies purchases for us. It carries no name, no email address and no contact details, because SuperMoo never collects those. Its only job is to make sure a purchase you already paid for still works after you reinstall.
We will delete it on request. Email supermoo@reweave.org with the subject line delete my data. Tell us which store you bought from, Apple or Google, and roughly when. We will confirm once it is done, normally within a few days and at most within thirty.
Being straight about the consequence: once that record is gone, we can no longer recognise your purchase, so restoring premium on a new device will not work. Your receipt with Apple or Google is unaffected and you can still contact them.
Things we do not have
There is no account, so there is no profile, no login and no password. We hold no name, no email address, no phone number and no contact details. We collect no product interaction data at all, so there is no record of which buttons you pressed or which mooves you picked. There is no advertising SDK in SuperMoo on any platform and no advertising profile exists anywhere.
The full picture, written per platform, is on the privacy page.
Deleting your emails to us
If you have written to us for support, your message and email address sit in our inbox like any ordinary correspondence. Ask us to delete that thread and we will.
Questions
Email supermoo@reweave.org and a person will answer. SuperMoo is made by Reweave, Inc., a 501(c)(3) nonprofit. Learn more at reweave.org.